Marketing Attribution | Call Volume | Opportunity Alerts | Call Analysis The most powerful automotive attribution platform, ever. Solutions by CallSource, the most reliable automotive, attribution provider Own-Set-Close Solutions to Sell More Cars.Opinions expressed in this article are those of the guest author and not necessarily Search Engine Land. You’ve got Google on the phone, and they’re willing to help - take advantage of the opportunity! If you’re working with a business that set up a personal Google Plus page for their business, Phone Support can help you get it converted to a GMB listing. If any exist, they’ll be able to shut them down immediately. While you’re on the phone with a support agent, ask them if there are any duplicate listings. GMB Phone Support can help with almost anything related to your Google My Business listing. If you’re in the UK or Europe, you’re better off waiting until the evening to call, so that you’re calling during that magic window. ![]() call centers if you call between noon and 5pm Pacific Time. In our experience, you’re more likely to get the U.S. If you’re lucky enough to catch someone in the California or Michigan call center, and it’s clear that you know what you’re doing, they’ll skip any script and you’ll solve your problem even faster. The outsourced staff is still incredibly helpful, but they’re more likely to follow a help script. GMB Phone Support has been available since 2013, but it seems that Google has recently outsourced some of its support staff. Within a few seconds, you’ll get a call from Google Phone Support, and you’ll be able to solve your problems immediately. Fill out your name, email, and phone number, and click “Call Me.”.(Yes, you can be a marketer who’s working for the owner and still use it!) Select your relationship to the business.Click “Ownership or access to my business.”.Click “Contact Us” in the top right corner.It’s not easy to get to the Phone Support if you don’t know how, so just follow these steps: Once you click the link supplied above, you’ll see the Google My Business Help screen. If you go through the following steps outside of those hours, the Phone Support option will not be available. IMPORTANT NOTE: GMB Phone Support is only available from 1 a.m. Obviously, that’s not so easy to remember, so I set up an easier link that anyone can remember: bit.ly/phonesupport. Google has recently updated their online support page, but you can reach it here. Skip The Wait And Jump On The Phone To Verify If you’re a business owner, you don’t want to wait that long and if you’re an SEO, you don’t want your clients to wait (and blame the slow progress on you). Now, I don’t know how about any of you, but that’s not an acceptable timeframe for me. If someone is trying to reclaim a listing, they follow the steps listed in Google’s support system and wait around a few weeks to gain control of the listing again. In fact, outside of the Local SEO niche, most other SEOs and online marketers don’t seem to know phone support is an option either. As local SEOs, we assume that everyone knows about GMB phone support in reality, most business owners have no idea it exists. ![]() Far too often, someone at the business will claim the page using their personal account, and when they leave, the owner has no way to access the listing.Įvery time I hear about this situation, I ask if anyone has tried using Google’s phone support - and every time I suggest this, it’s met with anything from confusion to a blank stare. In recent months, I’ve heard from an increasing number of businesses that have lost control of their Google My Business (GMB) listing. However, there are still many ways to get the help you need. 12, 2019, you can no longer dial a phone number and get someone from Google to assist you with Google My Business listings.
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